Service Philosophy

Machine Warranty

Reliable product warranty service,Warranty with you in mind.

our spare parts are all standard and can be shipped within 24 hours. At the same time a large-scale and well-managed inventory system ensures that customer needs can be met in a timely manner.

Spare parts for machines are carefully inspected by our best technicians before they are sent out. For every rebar machine we sell, we provide you with a thorough inspection, and if you need any help with the machine you have purchased and any other machine you own, we are always at your service.

Spare parts support

Rapid spare parts supply brings you effective value.

Positive Run offers its customers a full one year warranty on the machines it sells, and our spare parts are shipped within 24 hours as standard. If there is a problem with a Positive Run machine covered by the terms of the warranty and the problem is caused by a manufacturing or material defect, we will provide you with free service under the terms and conditions of this warranty.

Our warranty services help to resolve any troubleshooting or malfunction in the fastest and most efficient way possible to minimize the impact on your business!

Reduce downtime

Increase production speed

Ensure efficient production

Remodeling & Upgrading

Upgrade support! Zhengrun helps you realize long machine life!

Upgrading your existing cartoning machine is a very cost-effective alternative to replacing it, and Zhengrun offers upgrades and modifications to cartoning machine systems to improve the performance and extend the life of your purchased cartoning machinery.

Improve the overall efficiency of the machine.

Extend the service life of your equipment

Improve production performance.

Upgraded intelligent systems adapt to market changes.

Consulting Services

Provides unparalleled 24/7 rapid support response

We understand the importance of keeping your automated box making machines up and running. Even the smallest machine malfunction can reduce the quality and speed of production, which in turn reduces efficiency and profitability. Zhengrun offers a 24/7 customer advisory service where you can talk to our customer service staff at any time, our dedicated after-sales team is available 24/7 to provide support in multiple languages. Whether it's through online communication or remote diagnostics, we strive to quickly address any issues that may arise.

Maintenance Services

Qualified, skilled team provides reliable maintenance services

With more than 20 years of industry experience, Zhengrun's team of engineers have a deep understanding of the complexity of machinery and a wealth of knowledge in providing service repairs for box making machines.

Our technical engineers can diagnose your machine's problems through the machine's remote connection system, and can provide on-site repair services within 72 hours if necessary.

Production Support Services

Maintain maximum productivity of Zhengrun equipment

Our expert technicians provide a detailed performance analysis, taking the guesswork out of how your machine is running and ensuring that the box making equipment you purchase is running at the most efficient level possible.

Troubleshooting and Adjustments

Production Assistance

Improve uptime and efficiency